/* ============================================
   SUPORTE - Dark Theme Global Styles
   ============================================ */

:root {
    --bg-primary: #0d1117;
    --bg-secondary: #161b22;
    --bg-tertiary: #1c2333;
    --bg-card: #161b22;
    --bg-hover: #1f2937;
    --bg-input: #0d1117;

    --border-primary: #30363d;
    --border-secondary: #21262d;
    --border-focus: #58a6ff;

    --text-primary: #e6edf3;
    --text-secondary: #8b949e;
    --text-muted: #6e7681;
    --text-link: #58a6ff;

    --accent-blue: #58a6ff;
    --accent-green: #3fb950;
    --accent-red: #f85149;
    --accent-yellow: #d29922;
    --accent-orange: #db6d28;
    --accent-purple: #bc8cff;

    --status-aberto: #3b82f6;
    --status-em-atendimento: #8b5cf6;
    --status-aguardando-cliente: #f59e0b;
    --status-aguardando-terceiro: #f97316;
    --status-resolvido: #10b981;
    --status-fechado: #6b7280;
    --status-cancelado: #ef4444;

    --priority-baixa: #6b7280;
    --priority-media: #3b82f6;
    --priority-alta: #f59e0b;
    --priority-critica: #ef4444;

    --shadow-sm: 0 1px 2px rgba(0,0,0,0.3);
    --shadow-md: 0 4px 6px rgba(0,0,0,0.4);
    --shadow-lg: 0 10px 25px rgba(0,0,0,0.5);

    --radius-sm: 6px;
    --radius-md: 8px;
    --radius-lg: 12px;

    --sidebar-width: 250px;
    --header-height: 56px;

    --transition: 150ms ease;
}

/* Reset & Base */
*, *::before, *::after { box-sizing: border-box; }

body {
    margin: 0;
    padding: 0;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, sans-serif;
    font-size: 14px;
    line-height: 1.5;
    color: var(--text-primary);
    background-color: var(--bg-primary);
    -webkit-font-smoothing: antialiased;
}

a { color: var(--text-link); text-decoration: none; }
a:hover { text-decoration: underline; }

/* Layout */
.app-layout {
    display: flex;
    min-height: 100vh;
}

.app-sidebar {
    width: var(--sidebar-width);
    background: var(--bg-secondary);
    border-right: 1px solid var(--border-primary);
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    z-index: 40;
    overflow-y: auto;
    transition: transform var(--transition);
}

.app-main {
    flex: 1;
    margin-left: var(--sidebar-width);
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

.app-header {
    height: var(--header-height);
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 24px;
    position: sticky;
    top: 0;
    z-index: 30;
}

.app-content {
    flex: 1;
    padding: 24px;
}

/* Sidebar */
.sidebar-logo {
    padding: 16px 20px;
    border-bottom: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    gap: 10px;
}

.sidebar-logo h1 {
    font-size: 18px;
    font-weight: 700;
    color: var(--text-primary);
    margin: 0;
}

.sidebar-nav { padding: 12px 0; }

.sidebar-section {
    padding: 8px 20px 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-muted);
}

.sidebar-link {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 20px;
    color: var(--text-secondary);
    font-size: 14px;
    transition: all var(--transition);
    border-left: 3px solid transparent;
}

.sidebar-link:hover {
    color: var(--text-primary);
    background: var(--bg-hover);
    text-decoration: none;
}

.sidebar-link.active {
    color: var(--accent-blue);
    background: rgba(88,166,255,0.08);
    border-left-color: var(--accent-blue);
}

.sidebar-link .badge {
    margin-left: auto;
    background: var(--accent-red);
    color: #fff;
    font-size: 11px;
    padding: 1px 6px;
    border-radius: 10px;
    font-weight: 600;
}

.sidebar-link svg, .sidebar-link i {
    width: 18px;
    height: 18px;
    flex-shrink: 0;
}

/* Cards */
.card {
    background: var(--bg-card);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
    overflow: hidden;
}

.card-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.card-header h2, .card-header h3 {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
}

.card-body { padding: 20px; }
.card-footer {
    padding: 12px 20px;
    border-top: 1px solid var(--border-primary);
}

/* KPI Cards */
.kpi-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

.kpi-card {
    background: var(--bg-card);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
    padding: 20px;
}

.kpi-card .kpi-label {
    font-size: 12px;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: 4px;
}

.kpi-card .kpi-value {
    font-size: 28px;
    font-weight: 700;
    color: var(--text-primary);
}

.kpi-card .kpi-change {
    font-size: 12px;
    margin-top: 4px;
}

.kpi-change.positive { color: var(--accent-green); }
.kpi-change.negative { color: var(--accent-red); }

/* Buttons */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 8px 16px;
    font-size: 14px;
    font-weight: 500;
    border-radius: var(--radius-sm);
    border: 1px solid transparent;
    cursor: pointer;
    transition: all var(--transition);
    white-space: nowrap;
    text-decoration: none;
}

.btn:hover { text-decoration: none; }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }

.btn-primary {
    background: var(--accent-blue);
    color: #fff;
    border-color: var(--accent-blue);
}
.btn-primary:hover { background: #4c94e6; }

.btn-success {
    background: var(--accent-green);
    color: #fff;
    border-color: var(--accent-green);
}

.btn-danger {
    background: var(--accent-red);
    color: #fff;
    border-color: var(--accent-red);
}

.btn-warning {
    background: var(--accent-yellow);
    color: #000;
    border-color: var(--accent-yellow);
}

.btn-secondary {
    background: var(--bg-tertiary);
    color: var(--text-primary);
    border-color: var(--border-primary);
}
.btn-secondary:hover { background: var(--bg-hover); }

.btn-ghost {
    background: transparent;
    color: var(--text-secondary);
    border-color: transparent;
}
.btn-ghost:hover { color: var(--text-primary); background: var(--bg-hover); }

.btn-sm { padding: 4px 10px; font-size: 12px; }
.btn-lg { padding: 12px 24px; font-size: 16px; }
.btn-icon { padding: 8px; }

/* Forms */
.form-group { margin-bottom: 16px; }

.form-label {
    display: block;
    font-size: 13px;
    font-weight: 500;
    color: var(--text-secondary);
    margin-bottom: 6px;
}

.form-input,
.form-select,
.form-textarea {
    width: 100%;
    padding: 8px 12px;
    font-size: 14px;
    color: var(--text-primary);
    background: var(--bg-input);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-sm);
    transition: border-color var(--transition);
    font-family: inherit;
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
    outline: none;
    border-color: var(--border-focus);
    box-shadow: 0 0 0 3px rgba(88,166,255,0.15);
}

.form-input::placeholder,
.form-textarea::placeholder {
    color: var(--text-muted);
}

.form-textarea { min-height: 100px; resize: vertical; }

.form-select {
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%238b949e' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    padding-right: 32px;
}

.form-check {
    display: flex;
    align-items: center;
    gap: 8px;
    cursor: pointer;
}

.form-check input[type="checkbox"],
.form-check input[type="radio"] {
    accent-color: var(--accent-blue);
    width: 16px;
    height: 16px;
}

.form-error {
    font-size: 12px;
    color: var(--accent-red);
    margin-top: 4px;
}

.form-hint {
    font-size: 12px;
    color: var(--text-muted);
    margin-top: 4px;
}

/* Tables */
.table-container {
    overflow-x: auto;
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
}

table {
    width: 100%;
    border-collapse: collapse;
}

thead th {
    padding: 10px 16px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--text-secondary);
    background: var(--bg-tertiary);
    border-bottom: 1px solid var(--border-primary);
    white-space: nowrap;
}

tbody td {
    padding: 10px 16px;
    border-bottom: 1px solid var(--border-secondary);
    font-size: 14px;
}

tbody tr:hover { background: var(--bg-hover); }
tbody tr:last-child td { border-bottom: none; }

/* Badges */
.badge {
    display: inline-flex;
    align-items: center;
    padding: 2px 8px;
    font-size: 12px;
    font-weight: 500;
    border-radius: 12px;
    white-space: nowrap;
}

.badge-status {
    padding: 3px 10px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.badge-aberto { background: rgba(59,130,246,0.15); color: #60a5fa; }
.badge-em_atendimento { background: rgba(139,92,246,0.15); color: #a78bfa; }
.badge-aguardando_cliente { background: rgba(245,158,11,0.15); color: #fbbf24; }
.badge-aguardando_terceiro { background: rgba(249,115,22,0.15); color: #fb923c; }
.badge-resolvido { background: rgba(16,185,129,0.15); color: #34d399; }
.badge-fechado { background: rgba(107,114,128,0.15); color: #9ca3af; }
.badge-cancelado { background: rgba(239,68,73,0.15); color: #f87171; }

.badge-baixa { background: rgba(107,114,128,0.15); color: #9ca3af; }
.badge-media { background: rgba(59,130,246,0.15); color: #60a5fa; }
.badge-alta { background: rgba(245,158,11,0.15); color: #fbbf24; }
.badge-critica { background: rgba(239,68,73,0.15); color: #f87171; }

/* Tabs */
.tabs {
    display: flex;
    gap: 0;
    border-bottom: 1px solid var(--border-primary);
    margin-bottom: 20px;
}

.tab {
    padding: 10px 20px;
    color: var(--text-secondary);
    font-size: 14px;
    font-weight: 500;
    border-bottom: 2px solid transparent;
    cursor: pointer;
    transition: all var(--transition);
}

.tab:hover { color: var(--text-primary); }
.tab.active {
    color: var(--accent-blue);
    border-bottom-color: var(--accent-blue);
}

/* Modal */
.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.6);
    backdrop-filter: blur(4px);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 100;
    opacity: 0;
    visibility: hidden;
    transition: all 200ms ease;
}

.modal-overlay.active {
    opacity: 1;
    visibility: visible;
}

.modal {
    background: var(--bg-secondary);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    width: 90%;
    max-width: 560px;
    max-height: 85vh;
    overflow-y: auto;
    box-shadow: var(--shadow-lg);
    transform: scale(0.95);
    transition: transform 200ms ease;
}

.modal-overlay.active .modal {
    transform: scale(1);
}

.modal-header {
    padding: 20px 24px;
    border-bottom: 1px solid var(--border-primary);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.modal-header h3 { margin: 0; font-size: 18px; }

.modal-body { padding: 24px; }
.modal-footer {
    padding: 16px 24px;
    border-top: 1px solid var(--border-primary);
    display: flex;
    justify-content: flex-end;
    gap: 8px;
}

.modal-close {
    background: none;
    border: none;
    color: var(--text-secondary);
    cursor: pointer;
    font-size: 20px;
    padding: 4px;
}
.modal-close:hover { color: var(--text-primary); }

/* Toast */
.toast-container {
    position: fixed;
    top: 20px;
    right: 20px;
    z-index: 200;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.toast {
    padding: 12px 20px;
    border-radius: var(--radius-md);
    font-size: 14px;
    display: flex;
    align-items: center;
    gap: 10px;
    box-shadow: var(--shadow-lg);
    animation: toastIn 300ms ease forwards;
    min-width: 280px;
    max-width: 400px;
}

.toast-success { background: #065f46; color: #a7f3d0; border: 1px solid #047857; }
.toast-error { background: #7f1d1d; color: #fca5a5; border: 1px solid #991b1b; }
.toast-warning { background: #78350f; color: #fde68a; border: 1px solid #92400e; }
.toast-info { background: #1e3a5f; color: #93c5fd; border: 1px solid #1e40af; }

@keyframes toastIn {
    from { transform: translateX(100%); opacity: 0; }
    to { transform: translateX(0); opacity: 1; }
}

@keyframes toastOut {
    from { transform: translateX(0); opacity: 1; }
    to { transform: translateX(100%); opacity: 0; }
}

/* Pagination */
.pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 4px;
    margin-top: 20px;
}

.pagination .page-btn {
    padding: 6px 12px;
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-sm);
    background: var(--bg-secondary);
    color: var(--text-secondary);
    font-size: 13px;
    cursor: pointer;
    transition: all var(--transition);
}

.pagination .page-btn:hover { background: var(--bg-hover); color: var(--text-primary); }
.pagination .page-btn.active { background: var(--accent-blue); color: #fff; border-color: var(--accent-blue); }
.pagination .page-btn:disabled { opacity: 0.4; cursor: not-allowed; }

.pagination .page-info {
    font-size: 13px;
    color: var(--text-secondary);
    margin: 0 8px;
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--text-secondary);
}

.empty-state svg { width: 64px; height: 64px; margin-bottom: 16px; opacity: 0.4; }
.empty-state h3 { font-size: 18px; margin: 0 0 8px; color: var(--text-primary); }
.empty-state p { font-size: 14px; margin: 0 0 20px; }

/* Avatar */
.avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    object-fit: cover;
    background: var(--bg-tertiary);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 13px;
    font-weight: 600;
    color: var(--text-secondary);
    flex-shrink: 0;
}

.avatar-sm { width: 24px; height: 24px; font-size: 10px; }
.avatar-lg { width: 40px; height: 40px; font-size: 16px; }

/* Tag */
.tag {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 2px 8px;
    font-size: 11px;
    font-weight: 500;
    border-radius: 4px;
    background: var(--bg-tertiary);
    color: var(--text-secondary);
}

/* SLA Timer */
.sla-timer {
    font-size: 12px;
    font-weight: 600;
    padding: 2px 8px;
    border-radius: 4px;
    display: inline-flex;
    align-items: center;
    gap: 4px;
}

.sla-timer.ok { background: rgba(16,185,129,0.15); color: #34d399; }
.sla-timer.alert {
    background: rgba(245,158,11,0.15);
    color: #fbbf24;
    animation: slaPulse 1.5s ease-in-out infinite;
}
.sla-timer.violated { background: rgba(239,68,73,0.15); color: #f87171; }
.sla-timer.met { background: rgba(16,185,129,0.15); color: #34d399; }
.sla-timer.paused { background: rgba(107,114,128,0.15); color: #9ca3af; }

@keyframes slaPulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

/* Dropdown */
.dropdown {
    position: relative;
    display: inline-block;
}

.dropdown-menu {
    position: absolute;
    top: 100%;
    right: 0;
    margin-top: 4px;
    background: var(--bg-secondary);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    min-width: 180px;
    z-index: 50;
    display: none;
    overflow: hidden;
}

.dropdown-menu.show { display: block; }

.dropdown-item {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 16px;
    font-size: 13px;
    color: var(--text-secondary);
    cursor: pointer;
    transition: background var(--transition);
}

.dropdown-item:hover { background: var(--bg-hover); color: var(--text-primary); }

.dropdown-divider {
    height: 1px;
    background: var(--border-primary);
    margin: 4px 0;
}

/* Search */
.search-box {
    position: relative;
}

.search-box input {
    padding-left: 36px;
}

.search-box svg {
    position: absolute;
    left: 10px;
    top: 50%;
    transform: translateY(-50%);
    width: 16px;
    height: 16px;
    color: var(--text-muted);
}

/* Filter Bar */
.filter-bar {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
    margin-bottom: 16px;
}

.filter-bar .form-input,
.filter-bar .form-select {
    width: auto;
    min-width: 150px;
}

/* Timeline */
.timeline { padding: 0; list-style: none; }

.timeline-item {
    position: relative;
    padding: 0 0 24px 32px;
}

.timeline-item::before {
    content: '';
    position: absolute;
    left: 11px;
    top: 24px;
    bottom: 0;
    width: 2px;
    background: var(--border-primary);
}

.timeline-item:last-child::before { display: none; }

.timeline-dot {
    position: absolute;
    left: 4px;
    top: 4px;
    width: 16px;
    height: 16px;
    border-radius: 50%;
    background: var(--bg-tertiary);
    border: 2px solid var(--border-primary);
}

.timeline-dot.resposta { background: var(--accent-blue); border-color: var(--accent-blue); }
.timeline-dot.nota_interna { background: var(--accent-yellow); border-color: var(--accent-yellow); }
.timeline-dot.mudanca_status { background: var(--accent-purple); border-color: var(--accent-purple); }

.timeline-content {
    background: var(--bg-card);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-md);
    padding: 12px 16px;
}

.timeline-meta {
    font-size: 12px;
    color: var(--text-muted);
    margin-bottom: 6px;
    display: flex;
    align-items: center;
    gap: 8px;
}

/* Loading spinner */
.spinner {
    width: 20px;
    height: 20px;
    border: 2px solid var(--border-primary);
    border-top-color: var(--accent-blue);
    border-radius: 50%;
    animation: spin 600ms linear infinite;
    display: inline-block;
}

@keyframes spin { to { transform: rotate(360deg); } }

.loading-overlay {
    position: absolute;
    inset: 0;
    background: rgba(13,17,23,0.7);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 10;
    border-radius: inherit;
}

/* Confirm dialog */
.confirm-dialog {
    text-align: center;
}

.confirm-dialog p {
    margin: 0 0 20px;
    color: var(--text-secondary);
}

.confirm-dialog .btn-group {
    display: flex;
    gap: 8px;
    justify-content: center;
}

/* Notification badge */
.notification-bell {
    position: relative;
    cursor: pointer;
}

.notification-badge {
    position: absolute;
    top: -4px;
    right: -4px;
    background: var(--accent-red);
    color: #fff;
    font-size: 10px;
    font-weight: 700;
    min-width: 16px;
    height: 16px;
    border-radius: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 4px;
}

/* User menu */
.user-menu {
    display: flex;
    align-items: center;
    gap: 10px;
    cursor: pointer;
    padding: 4px 8px;
    border-radius: var(--radius-sm);
    transition: background var(--transition);
}

.user-menu:hover { background: var(--bg-hover); }

.user-menu .user-name {
    font-size: 13px;
    color: var(--text-primary);
    font-weight: 500;
}

.user-menu .user-role {
    font-size: 11px;
    color: var(--text-muted);
}

/* Responsive */
@media (max-width: 768px) {
    .app-sidebar {
        transform: translateX(-100%);
    }

    .app-sidebar.open {
        transform: translateX(0);
    }

    .app-main {
        margin-left: 0;
    }

    .kpi-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .filter-bar {
        flex-direction: column;
        align-items: stretch;
    }

    .filter-bar .form-input,
    .filter-bar .form-select {
        width: 100%;
    }
}

@media (max-width: 480px) {
    .kpi-grid {
        grid-template-columns: 1fr;
    }

    .app-content {
        padding: 16px;
    }
}

/* Scrollbar */
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-track { background: var(--bg-primary); }
::-webkit-scrollbar-thumb { background: var(--border-primary); border-radius: 4px; }
::-webkit-scrollbar-thumb:hover { background: var(--text-muted); }

/* Utilities */
.text-center { text-align: center; }
.text-right { text-align: right; }
.text-muted { color: var(--text-muted); }
.text-secondary { color: var(--text-secondary); }
.text-success { color: var(--accent-green); }
.text-danger { color: var(--accent-red); }
.text-warning { color: var(--accent-yellow); }

.mt-0 { margin-top: 0; }
.mt-1 { margin-top: 8px; }
.mt-2 { margin-top: 16px; }
.mt-3 { margin-top: 24px; }
.mb-0 { margin-bottom: 0; }
.mb-1 { margin-bottom: 8px; }
.mb-2 { margin-bottom: 16px; }
.mb-3 { margin-bottom: 24px; }

.flex { display: flex; }
.flex-col { flex-direction: column; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-1 { gap: 8px; }
.gap-2 { gap: 16px; }
.gap-3 { gap: 24px; }

.w-full { width: 100%; }
.hidden { display: none !important; }
.relative { position: relative; }

/* ============================================
   TICKET PICKUP - Modal + Badge
   ============================================ */

.pickup-badge-container {
    position: relative;
    display: inline-flex;
}

.pickup-badge-btn {
    position: relative;
    background: none;
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-sm);
    color: var(--text-secondary);
    padding: 6px 8px;
    cursor: pointer;
    display: flex;
    align-items: center;
    transition: color 0.2s, border-color 0.2s;
}

.pickup-badge-btn:hover {
    color: var(--accent-yellow);
    border-color: var(--accent-yellow);
}

.pickup-badge-count {
    position: absolute;
    top: -6px;
    right: -6px;
    background: var(--accent-red);
    color: #fff;
    font-size: 10px;
    font-weight: 700;
    min-width: 18px;
    height: 18px;
    line-height: 18px;
    text-align: center;
    border-radius: 9px;
    padding: 0 4px;
    animation: pickup-pulse 2s infinite;
}

@keyframes pickup-pulse {
    0%, 100% { transform: scale(1); }
    50% { transform: scale(1.15); }
}

.pickup-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.6);
    z-index: 10000;
    display: none;
    align-items: flex-start;
    justify-content: center;
    padding-top: 80px;
    backdrop-filter: blur(2px);
}

.pickup-overlay.active {
    display: flex;
    animation: pickup-fade-in 0.25s ease;
}

@keyframes pickup-fade-in {
    from { opacity: 0; }
    to { opacity: 1; }
}

.pickup-modal {
    background: var(--bg-card);
    border: 1px solid var(--border-primary);
    border-radius: var(--radius-lg);
    width: 420px;
    max-width: 95vw;
    box-shadow: var(--shadow-lg), 0 0 40px rgba(0,0,0,0.4);
    overflow: hidden;
    animation: pickup-slide-down 0.3s ease;
}

@keyframes pickup-slide-down {
    from { opacity: 0; transform: translateY(-30px); }
    to { opacity: 1; transform: translateY(0); }
}

.pickup-modal-header {
    padding: 14px 20px;
    display: flex;
    align-items: center;
    gap: 10px;
    border-bottom: 1px solid var(--border-primary);
}

.pickup-modal-header.pickup-header-critica {
    border-left: 4px solid var(--priority-critica);
    background: rgba(239, 68, 68, 0.06);
}
.pickup-modal-header.pickup-header-alta {
    border-left: 4px solid var(--priority-alta);
    background: rgba(245, 158, 11, 0.06);
}
.pickup-modal-header.pickup-header-media {
    border-left: 4px solid var(--priority-media);
    background: rgba(59, 130, 246, 0.06);
}
.pickup-modal-header.pickup-header-baixa {
    border-left: 4px solid var(--priority-baixa);
    background: rgba(107, 114, 128, 0.06);
}

.pickup-modal-title {
    font-size: 14px;
    font-weight: 600;
    color: var(--text-primary);
}

.pickup-modal-badge {
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    padding: 3px 8px;
    border-radius: 4px;
    letter-spacing: 0.5px;
}

.pickup-prio-critica {
    background: rgba(239, 68, 68, 0.15);
    color: #f87171;
}
.pickup-prio-alta {
    background: rgba(245, 158, 11, 0.15);
    color: #fbbf24;
}
.pickup-prio-media {
    background: rgba(59, 130, 246, 0.15);
    color: #60a5fa;
}
.pickup-prio-baixa {
    background: rgba(107, 114, 128, 0.15);
    color: #9ca3af;
}

.pickup-modal-body {
    padding: 20px;
}

.pickup-protocolo {
    font-family: monospace;
    font-size: 13px;
    color: var(--text-muted);
    margin-bottom: 4px;
}

.pickup-titulo {
    font-size: 16px;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: 16px;
    line-height: 1.4;
}

.pickup-info {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 12px;
    margin-bottom: 20px;
}

.pickup-info-item {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.pickup-info-label {
    font-size: 11px;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.pickup-info-value {
    font-size: 13px;
    color: var(--text-secondary);
}

.pickup-timer-container {
    text-align: center;
    padding: 16px;
    background: var(--bg-primary);
    border-radius: var(--radius-md);
    border: 1px solid var(--border-secondary);
}

.pickup-timer-label {
    font-size: 11px;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    display: block;
    margin-bottom: 6px;
}

.pickup-timer {
    font-size: 28px;
    font-weight: 700;
    color: var(--accent-yellow);
    font-family: monospace;
    letter-spacing: 2px;
}

.pickup-modal-footer {
    padding: 14px 20px;
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    border-top: 1px solid var(--border-primary);
    background: var(--bg-secondary);
}

.pickup-btn-pegar {
    background: var(--accent-green) !important;
    color: #fff !important;
    border: none !important;
    padding: 8px 20px !important;
    font-weight: 600;
    display: flex;
    align-items: center;
    gap: 6px;
    border-radius: var(--radius-sm);
    cursor: pointer;
    font-size: 14px;
    transition: background 0.2s;
}

.pickup-btn-pegar:hover {
    background: #34d399 !important;
}

.pickup-btn-pegar:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}